I. Pre-Listening Exercises [Top]

What are some of the questions you would ask or be asked when ordering a pizza by phone?

HELPFUL TIP: Don’t forget to tip the pizza delivery person if you have a pizza brought to your house. This isn’t the case in all countries, but it is the custom in the US. A 15-20% tip is usually customary.

II. Listening Exercises [Top]

Listen to the conversation by pressing the “Play Audio” button and answer the questions. Press the “Final Score” button to check your quiz.

1. Which topping is NOT mentioned as one available from this pizza shop?

A. bacon

B. mushrooms

C. Italian chicken
2. What pizza does the man finally order?

A. pepperoni and green peppers on one half and Italian sausage and black olives on the other

B. pepperoni and Italian sausage on one half and green peppers and bacon on the other

C. pepperoni and mushrooms on one half and green peppers and Italian sausage on the other
3. What else does the man order with his pizza?

A. a salad and orange juice

B. bread sticks and a beverage

C. a drink and chicken sticks

4. What was the total of his order?

A. $15.19

B. $15.90

C. $15.99

5. What is the man’s telephone number and address?

A. 3040 South 60 East at 340-1870

B. 1314 South 16 East at 340-1870

C. 1340 South 16 East at 340-1870


Score =
Correct answers:


Employee: Hello. Can I take your order?
Customer: Yes. I’d like a large pepperoni pizza with mushrooms and green peppers.

Employee: Would you like anything else?

Customer: Well, wait. Uh, can I make that a half-and-half pizza?

Employee: Sure. What would you like on each half?

Customer: Uh, what toppings do you have?

Employee: Well, we have Italian sausage, ham, mushrooms, onions, pineapple, black olives, green peppers, bacon, tomatoes, shrimp, clams, and squid.

Customer: Shrimp, clams, and squid!? What kind of pizza is that?

Employee: Uh, the manager spent some time overseas [Oh.], and thinks his new seafood pizza will be a hit with customers, but to be honest, the “Swimmer’s Special,” as he calls it, is an acquired taste.

Customer: Uh, I’ll pass on the “Sink or Swim” special, but I’ll have pepperoni and mushrooms on one half and green peppers and Italian sausage on the other. Oh, and could I get extra cheese on that pizza?

Employee: Alright. Would you care for any bread sticks or beverage with your order? [Well . . . I don’t know.] Actually, we have a Friday night family special going on right now [Oh!], and if you order any large pizza and drink, we’ll throw in a free order of bread sticks, plus a three dollar coupon for use with your next pizza order.

Customer: Huh, sure, why not. And what drink comes with the pizza?

Employee: Either apple or orange juice.

Customer: I’ll take orange juice.

Employee: Okay. Your total comes to fifteen nineteen, which includes tax. [Okay.] And could I have your name?

Customer: Uh, yeah, Jay Han.

Employee: Huh? Did you say “Jay Hand”?

Customer: No, it’s “Han.” Actually, it’s a Korean name, but many people have difficulty making it out. Hey, maybe I SHOULD change my name to “Hand.”

Employee: Ah, names are important; don’t change it. [Okay.] Oh, and your address and telephone number?

Customer: It’s 1340 South 16 East, and the phone number is 340-1870 (three-four-zero-eighteen, seventy).

Employee: Okay. Let me repeat your order. A large half-and-half pizza. [Okay.] One half with pepperoni [Yeah.] and mushrooms and the other with Italian sausage and green peppers. [Yeah.] Orange juice and your free order of bread sticks. Jan “Han,” not “Hand,” [Yeah, that’s right.] at 1340 South 16 East, 340-1817. Is that correct?

Customer: Everything except for the phone number. It’s 1870, not 1817.

Employee: Alright. Thanks for your order. It should arrive at your doorstep in 30 minutes or less, or you’ll receive a free small pizza with your next order.

Customer: Great. Thanks.

Key Vocabulary [Top]
  • pepperoni (noun): a pork and beef sausage, sliced thinly for pizza
    – My students ordered a pepperoni pizza for lunch.
  • be a hit (verb): be popular
    – Ordering pizza for the party was a hit.
  • care for (verb): have a preference or liking for something
    – Would you care for anything else today?
  • acquired taste (expression): a taste that takes time to get used to
    – Some people say that learning to like sushi is an acquired taste.
  • beverage (noun): drink
    – What kinds of beverages do you want to serve at the party?
  • throw in (verb): add
    – That pizza shop always throws in a free drink with every order.
  • coupon (noun): a certificate used to receive money off on purchases
    – Let’s use the pizza coupon that came in the mail.
  • make something out (idiom): understand or figure out
    – I couldn’t make out what the customer ordered because of the poor telephone connection.

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