I. Pre-Listening Exercises [Top]

What types of questions would you ask a travel agent when making flight reservations (e.g., how much is fare, what is the flight number, etc.). How important is it to you to find cheap or discount plane tickets verses flying first or business class? What flights would take you to the secret destination in the picture below?

HELPFUL TIP: You can find some really good deals on plane tickets if you shop around. Take your time and make sure the flight schedule and any layovers suit your needs.

II. Listening Exercises [Top]

I. Listen to the conversation by pressing the “Play” button and answer the questions. Press the “Final Score” button to check your quiz.

1. What is the man’s destination?

A. Salt Lake City, USA

B. New York City, USA

C. Helsinki, Finland

D. Stockholm, Sweden
2. When is the man’s departure date?

A. the twenty-first

B. the twenty-second

C. the twenty-third

D. the twenty-fourth

3. What is the flight number for the second half of his journey?

A. 555

B. 90

C. 1070

D. 830

4. How long is the man’s layover between flights?

A. less than an hour

B. less than two hours

C. less than three hours

D. more than three hours

5. What request did the man make regarding his flight?

A. He asked for a specially-prepared dinner.

B. He wanted an aisle seat.

C. He requested a bassinet for his baby.

D. He asked for a seat near the front of the plane.


Score =
Correct answers:


Travel Agent: Freedom Travel. How may I help you?
Caller: Yes, I’d like to make a flight reservation for the twenty-third of this month.

Travel Agent: Okay. What is your destination?

Caller: Well. I’m flying to Helsinki, Finland.

Travel Agent: Okay. Let me check what flights are available?. [Okay] And when will you be returning?

Caller: Uh, well, I’d like to catch a return flight on the twenty-ninth. Oh, and I’d like the cheapest flight available.

Travel Agent: Okay. Let me see. Um, hmm . . .

Caller: Yeah?

Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before.

Caller: Whoo. Let’s go with the cheaper flight. By the way, how much is it?

Travel Agent: It’s only $980.

Caller: Alright. Well, let’s go with that.

Travel Agent: Okay. That’s flight 1070 from Salt Lake City to New York, Kennedy Airport, transferring to flight 90 from Kennedy to Helsinki.

Caller: And what are the departure and arrival times for each of those flights?

Travel Agent: It leaves Salt Lake City at 10:00 AM, arriving in New York at 4:35 PM, then transferring to flight 90 at 5:55 PM, and arriving in Helsinki at 8:30 AM the next day.

Caller: Alright. And, uh, I’d like to request a vegetarian meal.

Travel Agent: Sure, no problem. And could I have you name please?

Key Vocabulary [Top]
  • destination (noun): the place a trip ends
    – We’ll reach our destination by 3:00 PM.
  • available (adjective): not busy, ready for use
    Are there any seats available on the next train?
  • catch (verb): get
    – You can catch a taxi outside of the hotel lobby.
  • go with (phrasal verb): choose something
    – I think I’ll go with the budget tour to Hawaii on this trip.
  • transfer (verb): change to a different transportation line
    – You’ll need to transfer to a city bus when you arrive at the train station.
  • departure (noun): the act of leaving
    – Passengers should check in two hours before their departure time.
  • vegetarian (noun): one who eats little or no meat, fish, or animal products
    – Although Charles considers himself a vegetarian, he sometimes eats chicken.

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