I. Pre-Listening Exercises [Top]

The following words are found in the conversation. What do you think is the main topic of the conversation?

office supplies, fax, brochure, service, computers, answering machines

HELPFUL TIP: Be sure to practice your telephone etiquette to give your listener the best impression possible. Your voice is your only selling point, and it will make you sound confident.

II. Listening Exercises [Top]

Listen to the conversation by pressing the “Play” button and answer the questions. Press the “Final Score” button to check your quiz.

1. Why can’t Elaine Strong answer the phone?

A. She’s in a meeting.

B. She’s out of the office.

C. She’s talking with another customer.
2. What does caller want the secretary to send??

A. information on after-sales service

B. a picture of the newest computers

C. a list of software products

3. What time should the secretary send the material?

A. 2:30 PM

B. 3:30 PM

C. 5:00 PM

4. What is the caller’s name?

A. Cordell

B. Kordel

C. Kordell

5. What is the caller’s telephone number?

A. 560-1287.

B. 560-1828

C. 560-2187


Score =
Correct answers:


Secretary: Hello, Ultimate Computers. May I help you?
Caller: Yes, this is Jack Kordell from Hunter’s Office Supplies. May I speak to Elaine Strong, please?

Secretary: I’m sorry, but she’s not in right now.

Caller: Okay, do you know when she’ll be back?

Secretary: Uh, yes, she should be here later on this afternoon maybe about 4:30. May I take a message?

Caller: Yes. Ms. Strong sent me a brochure detailing your newest line of laptop computers with a description of other software products, but there wasn’t any information about after-sales service.

Secretary: Oh, I’m sorry. Would you like me to fax that to you?

Caller: Yes, but our fax is being repaired at the moment, and it won’t be working until around 2:30. Hum . . . could you try sending that information around 3:30? That’s should give me time to look over the material before I call Ms. Strong, say, around 5:00.

Secretary: Sure. Could I have your name, telephone number, and fax number, please?

Caller: Yes. Jack Kordell and the phone number is 560-1287. And the fax number is 560-1288.

Secretary: Okay. Jack Kordell. Is your name spelled C-o-r-d-e-l?

Caller: No. It’s Kordell with a “K” and two “l’s.” K-o-r-d-e-l-l.”

Secretary: All right, Mr. Kordell. And your phone number is 560-1287, and the fax number is 560-1288. Is that correct?

Caller: Yes it is.

Secretary: All right. I’ll be sure to send you the fax this afternoon.

Caller: Okay, bye.

Key Vocabulary [Top]

  • brochure (noun): pamphlet, small booklet
    – Could you send me a brochure of your laptop computers?
  • detail (verb, also noun): to explain
    – The manager decided to detail his recent visit to our parent company.

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