|I. Pre-Listening Exercises [Top]|
The following words are found in the conversation. What do you think is the main topic of the conversation?
office supplies, fax, brochure, service, computers, answering machines
HELPFUL TIP: Be sure to practice your telephone etiquette to give your listener the best impression possible. Your voice is your only selling point, and it will make you sound confident.
|II. Listening Exercises [Top]|
Listen to the conversation by pressing the “Play” button and answer the questions. Press the “Final Score” button to check your quiz.
Secretary: Hello, Ultimate Computers. May I help you?
Caller: Yes, this is Jack Kordell from Hunter’s Office Supplies. May I speak to Elaine Strong, please?
Secretary: I’m sorry, but she’s not in right now.
Caller: Okay, do you know when she’ll be back?
Secretary: Uh, yes, she should be here later on this afternoon maybe about 4:30. May I take a message?
Caller: Yes. Ms. Strong sent me a brochure detailing your newest line of laptop computers with a description of other software products, but there wasn’t any information about after-sales service.
Secretary: Oh, I’m sorry. Would you like me to fax that to you?
Caller: Yes, but our fax is being repaired at the moment, and it won’t be working until around 2:30. Hum . . . could you try sending that information around 3:30? That’s should give me time to look over the material before I call Ms. Strong, say, around 5:00.
Secretary: Sure. Could I have your name, telephone number, and fax number, please?
Caller: Yes. Jack Kordell and the phone number is 560-1287. And the fax number is 560-1288.
Secretary: Okay. Jack Kordell. Is your name spelled C-o-r-d-e-l?
Caller: No. It’s Kordell with a “K” and two “l’s.” K-o-r-d-e-l-l.”
Secretary: All right, Mr. Kordell. And your phone number is 560-1287, and the fax number is 560-1288. Is that correct?
Caller: Yes it is.
Secretary: All right. I’ll be sure to send you the fax this afternoon.
Caller: Okay, bye.
Key Vocabulary [Top]
- brochure (noun): pamphlet, small booklet
– Could you send me a brochure of your laptop computers?
- detail (verb, also noun): to explain
– The manager decided to detail his recent visit to our parent company.